In this post, we take a look at the contact channels for reaching the airtel customer care support. But first, let’s take a look at a brief profile of the company.
Airtel Nigeria Customer Care Contacts
Previously known as Celtel Nigeria, Airtel Nigeria is one of the major telecoms operators in the country. The company’s predecessor, Econet was the first telecoms operator to launch GSM services in Nigeria in 2001.
Airtel Nigeria is a subsidiary of the BhartiAirtel which is the parent company of Airtel Nigeria. The company is located in India and was founded in 1996 by Sunil Bharti Mittal. Bharti was the first company in India to offer push button telephones when other companies were still using rotary phones.
Bharti launched its telecommunication services in 1995 in Delhi as Bharti Tele-Ventures but it was later rebranded to become Airtel.
Airtel has since grown to become one of India’s largest telecoms operators. It is also said to be the 4th largest operator in the world with a subscriber base of over 250 million subscribers.
In Africa, Airtel Nigeria is a part of the Airtel Africa Group. The group extends its service to 17 countries in the region namely Burkina Faso, Chad, Congo Republic, Niger, Nigeria, Democratic Republic of Congo, Gabon, Ghana, Kenya, Malawi, Rwanda, Seychelles, Sierra Leone, Tanzania, Uganda, and Zambia.
In 2010, Bhartisecured a deal with another telecoms company, Zainwhich led to the acquisition of the company’s shares in 15 African countries for $8.97 billion. This was the deal that made Airtel the fourth largest mobile telecoms operator in the world. Currently, Airtel is the third largest mobile operator in the world.
Airtel was rebranded in 2010. This was part of a global strategy and one of the effects of the rebranding was the change of the company’s logo and the style of writing the company’s name. Currently, the Airtel name is currently written in lower case. The rebranding was implemented in the Airtel Africa Group in November 2010.
In Nigeria, Airtel Nigeria is currently the third largest operator in the country with over 33 million subscribers as of November 2016. One of their predecessors, Econetalso owns a 5% minority stake in the company.
Airtel is known for its affordable and quality mobile services to Nigerians and over the years, the company has scored many first in Nigeria. For instance, it was the first telecoms operator to launch a toll-free 24-hour customer care service in the country. Airtel Nigeria was also the first to launch their service in the 6 geopolitical zones of the country. We have included some of their firsts in the list below:
- The first to introduce affordable recharge denominations
- The first to introduce monthly free SMS
- The first to introduce monthly airtime bonus.
The headquarters of Airtel Nigeria is located at Plot L2 Banana Island, Ikoyi, Lagos.
Now that you know about Airtel Nigeria, let’s take a look at how you can reach the Airtel Nigeria Customer Care Department.
You can reach the department via phone call, email address, social media platforms including Facebook and Twitter, the Airtel website and the live chat option.
You can also reach the company by speaking to their customer service agents located in any of the Airtel offices in any of the 36 states in the country. These agents are available 24 hours everyday.
There is a prepaid call centre contact number available and if you are calling with an Airtel number, just dial 111 or 121. On the other hand, if you are calling from another network, you can call this number 08021500121.
There is also the postpaid call center contact number and if you’re calling with an Airtel number, just dial 131. On the other hand, if you are calling from other networks, you can call this number08011500131.
If you decide to use the live chat option, you can only use this platform between the hours of 8 am and 8 pm everyday.
Other channels include:
Airtel Care Email Address – You can send an email to Airtel Nigeria via this address [email protected]
Or you can reach out to any of the Airtel Nigeria social media accounts (Facebook & Twitter). This is one of the fastest means of contacting the telecoms operator.
We have highlighted the social media contact details below:
Facebook Page (Airtel Nigeria): https://www.facebook.com/airtelng/
Airtel Nigeria Twitter Handle: https://twitter.com/airtelnigeria?lang=en
You can also visit the Airtel Nigeria official website and browse through their website for more information about their products and services.